Complaints Authority
When making a complaint about a product or service purchased from us, you must always first contact fnugfri.dk at Tel. no. 97 420 320 or send an email to info@fnugfri.dk.
Information on complaint options
A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can file a complaint with the Centre for Complaint Resolution via www.forbrug.dk.
The European Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must provide our email address info@fnugfri.dk.
A specific disclosure obligation in connection with a concrete complaint that is not resolved between the parties
If you wish to pursue your complaint further
A complaint about a product or service you have purchased from us can be submitted to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can file a complaint with the Centre for Complaint Resolution via www.forbrug.dk.
A specific disclosure obligation if an offer is made in an email
Information on complaint options
A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can file a complaint with the Centre for Complaint Resolution via www.forbrug.dk.
The European Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr.
ODR contact point:
Forbruger Europa (European Consumer Centre Denmark)
Carl Jacobsens Vej 35, 2500 Valby.
E-mail: odr@forbrugereuropa.dk